We would like to thank all of our customers for their support throughout what's been a very difficult time. Due to a heavy demand we are experiencing some delays in our normal service, please bear with us.

DELIVERY & RETURNS

COVID-19: We are trying our best to limit the adverse impact of the pandemic and to sort out a solution to expedite production and dispatch of your order. However, due to the handcrafted nature of our bakeware, we manufacture in small batches, which means are lead-times are longer than mass produced bakeware. Regrettably our services are still temporarily experiencing delays and our current standard delivery timeframe is 10-20 working days. We thank you for your patience during this time and to bear with us whilst we work through our back log.

We proudly design and manufacture all our Bakeware in Birmingham, England.

UK Delivery

We currently offer two standard UK delivery options:

Standard Delivery - £5.95 – order under £40.00, delivery in 3 to 5 business days.

Free Standard Delivery - orders over £40.00, delivery in 3 to 5 business days, if you spend over £40.00.

Scottish Highlands - £6.95 – AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50.

Scottish Islands - £6.95 – HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3.

Republic of Ireland - £10.95.

Isle of Man - £10.95.

Channel Islands – we currently do not deliver to the Channel Islands.

International Delivery

Orders can be delivered internationally with a few exceptions, our standard International delivery charge is £35.00 per order please contact us if outside of the UK, the Channel Islands and the Isle of Man to discuss. Please note we cannot deliver to British Forces posted overseas (BFPO), addresses or PO Box addresses.

General

We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received. 

RETURNS

As follows is our standard returns policy for your reference.

Returns and refunds

  1. Should you wish to return anything bought from us online, please contact our Customer Service team no later than 14 days after receipt of your order to start the return process. Call our UK customer care line+44 (0) 121 454 3571, open from Monday - Thursday, 9am - 4pm. Or, if you prefer you can email us on customerservices@silverwood-bakeware.com
  2. Ensure you return your items unused and undamaged with any labels still attached in their original packaging. The original despatch note or the return note needs to be included. If we find that the products have not been returned to us in fully resaleable condition, we reserve the right to refuse a refund on the item. 
  3. Please note we are not responsible for return postage or other delivery costs except in the case of us supplying you incorrect or faulty items. Neither can we accept responsibility for packages that never reach us, so we advise you to use a traceable and insured service to return your product to us. 
  4. Upon receipt of your returned goods we will make a refund to the card or PayPal account used to place the original order. We will process your return as quickly as possible. However, during very busy periods, please allow between 6 - 10 working days for your return to be processed. Customers’ statutory rights under civil law are unaffected by this policy. 
  5. Unfortunately we can neither process exchanges for products bought online at this time nor can we accept refunds or exchanges of goods bought online in our retail stores.